SGAutorepairs

The Good Garage Scheme

What is the Good Garage Scheme

By using the Good Garage Scheme, you will be able to find local independent garages you can trust to complete your car service competently. You can be assured that every car repair garage listed performs services to a strict code of conduct and will always have your best interests at heart.

It is run by Forte who are dedicated to driving up standards in the car service and car repair market, ensuring consumers get a fair deal. To find out more about Forte visit their website www.forteuk.co.uk.

Garages that join the scheme:

• Adhere to a strict Code of Conduct and pledge to have their customers’ best interests at heart
• Must agree what work needs doing with their customers before it is carried out
• Work to an industry-standard checklist
• Must supply each customer with a feedback card allowing them to give their views on service directly to the Good Garage Scheme, which operates a stringent complaints procedure
• Are subject to regular mystery shopper-style audits and face expulsion if they break the Code of Conduct

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Repair Services

Service

Good Garage Scheme members can carry out all your car servicing and car repairs during a vehicle's warranty period without invalidating warranty conditions.

When organising a car service, it's important that you establish what the service includes.

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Car Service - what should you expect?

Some garages will change only your oil filter, others will carry out a full service. A good garage will follow a service checklist and give you a copy of that completed checklist as a confirmation of a job well done. Good Garage Scheme members carry out your service incorporating the Industry Standard Service Checklist.

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